These are our terms and conditions. They apply each time you visit our site or use our services and we will assume that you’ve read them before you use our services. They do change from time to time so please re-read them each time you visit us.



These Terms and Conditions comprise the following sections:

o     Our Service

o     General Terms

o     Cookie and Privacy Policy

which together form the basis of the legal relationship between us and both you and we agree to be bound by what each section says.


●               APPOINTMENTS

Once we have acknowledged your appointment, a binding obligation will exist between each of us to keep that appointment.

●               CANCELLATION/NO SHOW

If you are not able to keep the appointment, then you must let us know at least 24 hours before the time of the appointment – or 48 hours before if your appointment is on a Monday. Time is of the essence for this condition as we will not be able to fill that appointment, if you do not attend it.

As long as you cancel the appointment in line with the previous condition, we will make no charge to you. If you do not cancel it as shown above, we will charge you the full fee for that appointment and we will invoice you for that missed appointment.

If we are not able to keep the appointment, we will tell you by email and give you as much notice as we can (usually 24 hours, but less if we have staff illness or shortage). If we have to cancel, we will offer you the next available appointment, suitable to you, but will not incur any other penalty.

You agree that, for the purposes of the Regulations, we may confirm the terms of the agreement between us and the Treatment/s we are providing by email.  

●               PAYMENT

We accept payment in cash and by credit and debit cards and, for certain Treatments, your card will be charged when you make the appointment.

We do not keep any information about your bank or credit cards after the order has been completed or we have returned the money you have paid us.


Whilst we will always try to meet the exact specification we show on the Site, but you accept that it may not be possible to use the same materials and designs that we advertise.

You understand and agree that we may substitute all and any materials and may make slight design changes to our Treatments if, in our sole opinion, we deem it appropriate and that the Treatment is not significantly different from that which we have advertised. You agree that such substitution will not give rise to any claim under the agreement between us.

●               MEDICAL CONDITION

You warrant that all and any medical information you have given to us in relation to the Treatments we provide to you is accurate and complete.

You will tell us, before you undertake any Treatment, of any condition that you suffer from or of any changes in your medical condition since you completed the Client Record Card which:

- might affect or be affected by that Treatment; or

- might adversely affect the person providing that Treatment.

You will provide us with a complete indemnity and agree to hold us harmless from all and any losses we sustain if you do not comply with the provisions of this section including contingent and foreseeable losses and including all costs and expenses we incur in pursuing any claim against you.

●               PROBLEMS

The Treatments we supply and the finishes they offer can be damaged if you do not follow the instructions we give you and/or you do not take reasonable care.

If you chip a nail or experience any other problems with the Treatment you must tell us as soon as you can. If we agree with you, we will arrange for a repair to be carried out at no cost to you.

We are not able to apply our treatments if you have acrylic nails or hard gel extensions and will charge the full amount of the Treatment if we are unable to provide it for these reasons.

As a consumer, you have various rights by law and we will always honour those rights and nothing in these Terms and Conditions removes or tries to remove any of them.

●               GIFT VOUCHERS

If you are making an appointment having received a Gift Voucher, you accept and agree these Terms and Conditions will apply to you. If you do not agree with them, you must tell us and we will issue a replacement Gift Voucher to the person from whom you received it.

Our Gift Vouchers have a limited life of 12 months from the day on which they were purchased and if they are not used in that time, they will have no value after that period has expired.

We do not refund or exchange Gift Vouchers and the Treatment you will receive will be limited to the value shown on the Gift Voucher.

●               OUR LOYALTY SCHEME

Our Loyalty Scheme is designed to offer you reduced price Treatments from time to time but all and any Treatments offered under the Loyalty Scheme are subject to these Terms and Conditions.

Our Loyalty Scheme operates only through the App we provide and, if you wish to claim the points we offer, you must scan the QR Code we supply when you attend your appointment. If you do not scan the QR Code when you are with us, we will have no obligation to offer you that Code on a later occasion for a Treatment received in the past.

We may apply additional conditions to our Loyalty Scheme and, if we do, we will either publish them on the Site or give you a printed version of them. In either event, those conditions will apply to each new Loyalty Card we issue.


●               DEFINITIONS

The following words have the following meanings in these Terms and Conditions:

o      We are Rachael & Co Limited of Littlemead, Nr Soulbury, England LU7 0DN and our company number is 10353945.

o      Site is www.rachael.london

o      You are a visitor to the Site.

o      Account means the account you create with us if you register with the Site.

o      Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.

o      Services means and includes the products and Treatments we supply to you.

o      Client Record Card means the record card we ask you to complete before you receive a Treatment.

o      Treatment means all and any treatments we provide to you and includes all products used in the provision of such Treatment.

o      Gift Voucher means a voucher issued to you by us for use as a gift and is subject to these Terms and Conditions.

o      Loyalty Scheme means the scheme we offer to attract you to use our services.

o      Loyalty Card means the card we use to count the number of Treatments you have had which qualify for the Loyalty Scheme.

o      Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

o      User means any person, firm or company using the Site for any purpose.

●               YOUR PROMISES TO US

You agree that:

o      You have the right to make this agreement with us and that you are over the age of 18 years.

o      You will read the terms and conditions on any site we link you to.

o      You won’t use robots, spiders, scrapers or similar things on the Site.

o      You won’t try to get around any things we put on the Site to stop or limit access to parts of it.

o      You won’t do anything that might cause our systems to crash.

o      You won’t steal the Site or any part of it for use in any other site or application.

o      You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers.

o      You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.


Either we or our business partners and affiliates own all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.

●               ACCOUNTS

When you create an Account you promise that:

o      You will only have one Account with us.

o      All information you submit is accurate and truthful.

o      You will keep this information accurate and up-to-date.

o      You will not share your Account with anyone else.

o      You will keep your Account details confidential.

o      You will not give your username or password to anyone else.

o      You will log off when you exit the Site.

o      Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.

We may close your Account if you break these Terms and Conditions or if there has been no activity on the Account for 12 months.

If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.

If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.

If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.

You have the right to opt out of our marketing emails at any time by emailing us at unsubscribe@rachael.london.

If we earn any commission or interest on the money deposited in your Account we may keep that commission and/or interest.              

You can cancel your Account with us at any time – all you need to do is email us at unsubscribe@rachael.london.

●               PRIVACY & COOKIES

We and you both agree that our Privacy and Cookie Notice forms part of these Terms and Conditions.  [1] 

●               DISCLAIMERS

We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose or that it will not infringe the rights of others.

We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.

We don’t give advice on the Site, just general opinions, so don’t rely on what we say when you make any decisions.

We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from the Site.

We don’t have any control over any of the products available through the Site so we can’t guarantee them in any way.

If you link to any other site using the Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.     


We never guarantee that the Site will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.

We have the right to change the Site and the services it offers, suspend it or stop it at any time.


As far as we are allowed by law we deny liability for any losses of all kinds which you incur from visiting and/or using the Site. You use the Site at your own risk.

However, nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.


We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.

Just because we link to a site does not mean that we endorse or recommend that site.

We can never guarantee that a link will work.


You agree to re-read these Terms and Conditions each time you visit the Site so as to understand any changes we’ve made to them.

If we change the Site these Terms and Conditions will apply to any changes we make.

●               GENERAL MATTERS

These Terms and Conditions are made under the laws of England and Wales and that is the only jurisdiction which can govern them.

We and you agree that these Terms and Conditions do not form the basis of any partnership or co-venture.

These Terms and Conditions supersede any previous terms and conditions we have published and represent the entire understanding between you and us.

Time will not be of the essence in any part of any agreement between you and us.

All parties acknowledge and agree that they have not entered into any agreement between them in reliance on anything said or promised by the other which is not in these Terms and Conditions.

If a Court or other body says that any part of these Terms and Conditions is unenforceable, the rest of them will stand.

If either you or we need to give formal notice to the other, it must be done by email to the address each of us gives to the other from time to time.

These Terms and Conditions contain the entire understanding between you and us.